How Shopify turns open models into task experts (opens in a new tab)

From the article

Sidekick , Shopify’s AI commerce assistant, runs on a frontier model that talks to the merchant, plans the work, and calls tools. For focused jobs, it hands off work to subagents, several of which run open models we’ve post-trained for that one task. Take the GraphQL subagent. When a merchant asks, “Which products are almost out of stock?”, it reads Shopify’s API schema, searches the docs, writes and runs a query, and returns the results. That work is context-heavy: the subagent reads about 40…

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