A Practical Human-Handoff Contract for AI Customer Support (opens in a new tab)

From the article

A customer-support assistant sits between changing store facts and a shopper who expects a clear answer. That makes the design problem closer to knowledge operations than to prompt writing. This article applies that discipline to handoff design . The practical goal is: Define triggers, context payload, ownership, and what the automated assistant must never decide. The same method is useful whether the first implementation is a spreadsheet, an internal tool, or an AI-assisted support product.…

Related items