AI + Shopify
A Merchant-Controlled Architecture for AI Support (opens in a new tab)
Framework for merchants to build and manage their own AI support systems.
DEV.to Shopify· Sep 5, 2026· 8/10
From the article
AI support becomes useful only when the operating rules behind it are explicit. The hard part is rarely writing a fluent reply; it is deciding which facts are authoritative, what the assistant may do, and when a person must take over. This article applies that discipline to merchant control . The practical goal is: Keep modes, knowledge, schedules, tags, and handoff rules visible and adjustable by the merchant. The same method is useful whether the first implementation is a spreadsheet, an…
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